Job Detail
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Job ID 612
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Offered Salary 7067
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Experience 5 Years
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Gender Male
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Industry Development
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Qualifications Master’s Degree
Job Description
Reporting within the JMCRS Business Units, the incumbent provides program-level support for new hardware/software products tailored for digital in vivo projects and services across JAX Mice and Services business units. The incumbent works directly with the business unit and scientific program management to help manage the customer success journey from a post-sale perspective and work directly with clients to successfully implement new hardware/software digital in vivo solutions while identifying new client growth opportunities. The incumbent will provide scientific guidance for the client and will monitor/measure progression and success of the projects that could include digital biomarkers via computer vision, machine learning and AI to profile animal behavior. The incumbent works to streamline stakeholder communications and align deliverables for the clients’ outcome. Additionally, they assist product managers by providing voice of customer during a products’ development and assist with resources to speed development. As an extension of this role, they will provide critical feedback to inform mid- to long-term strategic planning for the business units and ensure alignment of cross-functional teams to organizational priorities.
The salary range is $84,300 – $141,138. Salary will be determined based on qualifications and experience. Key Responsibilities and Essential Functions Manage the customer success journey. Build relationships with customers and improve probability of successful product implementation. This includes developing training materials and informational resources for customers and helping customer sites onboard and use the product optimally. Note: This will require travelling to customer sites Minimum Qualifications: Advanced degree in relevant discipline (PhD, MS) and a minimum of 5 years in program, product, or customer facing role preferred. About JAX: Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit www.jax.org. EEO Statement:
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