Job Detail
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Job ID 682
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Offered Salary 10848
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Experience 8 Years +
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Gender Male
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Industry Development
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Qualifications Master’s Degree
Job Description
WHO WE ARE
Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure. Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies. Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect. Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought. Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. WHAT WE ARE LOOKING FOR Tealium is seeking an experienced Manager for our Project Management team. The project management team is responsible for overseeing all professional service engagements we have with our customers. The primary focus of our team is to successfully own and manage the onboarding projects for new and expanding customers to ensure they realize timely value from Tealium, and ultimately transition successfully into independent adoption of the platform. The ideal candidate will have experience managing a team of 4-6 project managers working on client implementations in a SaaS environment. YOUR DAY TO DAY Lead the project management organization with vision, purpose, intentionality, and all our company values, known as the Tealium “WOWs” (listed below) Manage the individuals of the PM team by supporting their work, measuring performance, enabling growth, providing and listening to feedback, bringing a willingness to be hands on when necessary, and advocating for their needs. Collaborate with the sales teams on scoping services to ensure our customers and prospects transition seamlessly from purchase into onboarding Coordinating with revenue operations and finance teams to ensure quality data is used for all relevant measurement, reporting, and revenue recognition Maintain KPIs and achieve targets for critical metrics, including utilization rates, Customer Satisfaction scores, and time to value. Partner with other customer success teams to provide services that promote customer health and mitigate churn risk. Act as a point of escalation for your team and for customers Reporting to Tealium leadership and internal stakeholders on performance and goals Administrate software and tools used by the team, including Atlassian, Harvest, SmartSheet, and Salesforce. WHAT YOU BRING TO TEALIUM 8+ years of project management experience (highly prefer experience working on client implementations in a SaaS environment) 3+ years in a leadership position Experience onboarding customers onto SaaS software Familiarity with project management software such as Jira, Confluence, SmartSheets, Harvest (time tracking), and Salesforce CRM. Adept at building content and presenting to direct reports, customers and executives A propensity to take Initiative in solving problems and generating creative solutions A collaborative approach to working with other teams and departments Excellent time-management, organizational, and execution abilities Exceptional verbal and written communication skills Proven ability to manage complex processes with multiple stakeholders and tight deadlines Ability to thrive in a fast-paced environment and high comfort level with ambiguity and adapting to change WAGE TRANSPARENCY In many U.S. states, employers are required to include a pay range for posted positions. Although this isn’t a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants. The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following: Employees are eligible to receive an annual bonus and stock options. Employees and their families are eligible for medical, dental, vision, life, and disability insurance. Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching. Employees are eligible for flexible paid time-off and extended paid parental leave. We offer 11 paid holidays annually with an additional Healium Be-Well break for most employees. We offer 15 hours of paid work time for volunteer activities and programs. Our sick leave accrual is the following for our employees: Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year. Exempt Non – CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year. Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year. An overview of our benefits and perks can be found on our careers page, https://tealium.com/careers/ Compensation Range- $130,000 – $160,000 #LI-KK1 WHY YOU WANT TO WORK HERE At Tealium, we don’t just offer the ordinary, we provide the extraordinary: Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace. The highly relevant and differentiated positioning of Tealium’s solutions makes this a unique and rewarding career opportunity. #LI-Remote Offerings vary by level and location.
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